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I finally got through to an operator today. She was rude and told me they were all on their way to lunch. I insisted on talking to someone as I had not spoken to a human in a year, and she refused rudely. So I called back after lunch, got put on hold for 10 minutes. Called again. She was so rude because she knew it was me. On hold again for 10 minutes. She finally came back and took my name and number, but of course I have heard nothing. Useless. I will keep trying - but I will be very interested to hear if the BBB can do anything!