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I am becomming unhappy with this organization as well. I sent them an email regarding fee increases. No reply. I placed a resevation online, or so I thought, but when I checked to see, no reservation had been made. When I called I was told there was an unusually long waiting time to speak to a representative (wasn't this what the $70 was supposed to fix?) By the way, you may want to check the BBB ranking of this company http://www.vegasbbb.org/bbb_rated_acc_rpt.asp?bbbid=62328&tr=rated&lg=F&ex=14%2C18