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I am feeling the same was as of today. I purchased my timeshare 5 years ago and it was told that if I followed the directions perfectly, I would receive all my money back with the cashback redemption program. So, it was time to mail everything back to get my money. 5 day window of time it had to be certified mail. Well, today it arrives back in my hands, certified! The company had moved!!!! No forwarding address and the number is disconnected. Great!!! But, it is not over. I left a message for Ken Csokonay at 403-228-6859 and my voice will be heard!!! If you need help suing these people, let me know. Sara