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We are now in the process of filing a complaint to Profeco. They are very helpful in giving instructions on how to file a claim against Bel Aire. It must be done within a year of your purchase. We bought last Dec. 08 and are within our deadline. It is based in Mexico City and they are aware of the problems with Bel Aire. Be glad to let you know how we come out. We are also going to PV in January and intend to check out the Miramar. We don't even know if it is really a resort. They have put us off since Jan. 08 in making reservations there and now are saying it won't be open till Nov. One more month of putting us off and we will be beyond out deadline for filing with Profeco. I am not dumb and know what they are trying to do. That is why we are filing now. I would be happy to let anyone know how we are doing this, and will give you their address if you want it.