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I have filed with Profeco and got a response just yesterday. They said they are reviewing my complaint and will let me know. They said even though I have a complaint they can only go so far. If the company (BelAire) doesn't respond to this complaint they cannot make them. Doesn't sound real promising to me. We will see. I will stay with these blogs and let everyone know. Jan: I also had reservations with the Miramar for Jan. 2010 and they cancelled them just this week. so much for getting anything for our money.