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[Q=peterg213] we were told that we could "surrender our weeks" at the beginning of the year (they neglected to say that it only pays 50% of the dues, and now with the increases only 33%), and were also fed the mis-information about preferred booking. All in all they were all half truths with one purpose, get us to pay the cash! Once in the system it's impossible to navigate, (even though I'll admit all the points are worth a lot at other places), you can't trade in weeks which makes it impossible to get booking at any other place in demand. [/Q] Please contact the BBB and you can tell them another customer has complained. my complaint number was 8007495. The lady was Carol Dockstader.