Report Abuse

The Mexico Statute is 5 Business Days . Counting only M -F. According to the following article, there is a term of 5 working days to cancel the contract without penalization: Article 56 of the Federal Consumer Protection Law states: "The contract will be perfected within five working days from the delivery of, or the signature of the contract, whichever occurs the latest. During this period, the consumer will have the right to revoke his consent without any responsibility. The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. The revocation according to this article, will terminate the contract. In this case, the costs of shipping and insurance will be the responsibility of the consumer." Besides, this right cannot be waived according to the Art. 1 from the Federal Consumer Protection Law. You must send your cancellation request by mail to all the Mexican addresses in the contract, since It is every important that you keep the evidence in written of the cancellation notice within the allowed term, it means, return receipt requested. (You may send your cancellation notice by Fedex, UPS or other mailing service company) You may follow up with e-mails and/or faxes however they may not be considered as a method of average reliability and the normal time frame to get a response and / or refund from the company is around 20 days. You may contact your credit card company and dispute the charges if you paid by credit card, sometimes the credit card rules to your favor before the companies does. For Mexico business days will be from Monday to Friday. WE inform you that PROFECO does not cancel contract but we can assist you if the company does not honor your contract or cancellation request. For additional information or help, do not hesitate to contact us again, or if you do not received your cancellation / money back within the term above mentioned you may file a formal complaint with us. Please keep us informed. Thank you LAURA MEJIA L. Department of Conciliation Services for Foreign Residents