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KATHY.... WE BOUGHT IN 2008, WITH OUR CAPITAL ONE CREDIT CARD. WROTE TO THEM ABOUT A MONTH AGO AND GOT THEIR RESPONSE. IT BASICALLY SAID TOO MUCH TIME HAS ELAPSED. BUT HOW WERE WE TO KNOW THEY WEREN'T GOING TO BUILD, UNTIL ONLY RECENTLY?? WE TRUSTED, AND WAITED, ASSUMING THEY WERE. MY E-MAIL ADDRESS IS "hinterlongmel@yahoo.com". THANKS!!!