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You are right, an apology should be offered. To date, the Belair Beach hotel has not offered me one for taking my $12,000 investment and driving it down to the point that I could have bought week 1 for $1,200.00. A trained monkey could do a better job of reselling weeks, of people who bought them with the understanding that a trained sales team was available to resell them when they were ready to move on, than the current Amateur in charge.