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sabrina, this was hard to read with no separate paragraphs, however from the gist of it you should contact the highest official at Wyndham Corp. headquarters with your complaint and keep complaining until this is resolved. If this is not resolved with Wyndham then you need to file a complaint with the NV attorney general and with the state attorney general where Wyndham Corp is located. You can do this online by googling contact info. It certaintly doesn't seem that this Jennifer Mason is of any help to you. If Wyndham cancelled the contract then they should refund the bogus down payment.