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Usually when you check in they direct you to a different desk to pick up your "welcome packet" There they tell you about the presentation and the gift. It is different at different resorts. It may also depend if you are a current owner. It also depends on how busy they are. I was a Marriott Ocean Watch and the gift was $150 to be used at the resort/ hotel next door/ spa or a fairly large list of participating restaurants. They also said because they were busy you had to sign up when you checked in. They never called and offered again or up-ed the offer. They also offered Marriott reward points but I don't remember how many. You aren't going to get $500. It usually is between $100 and $300 and the higher end only when they are very slow.