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cl22- Your post from two years ago is still on this forum thread. If you are trying to contact the director of security for Westgate Lakes, you would need to go to Westgate directly, as RedWeek.com is not affiliated with any timeshare resorts. If you have questions or need assistance, please contact Customer Support: [url=http://www.redweek.com/contact_us]Contact Us[/url] Regards, Phyllis