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RCI is worthless and you were suckered into what they used to do to us - we would deposit a two bedroom at HIGH or red time and get offered a studio at a low time! Instead they take YOUR red time and rent it themselves!! they are NOT in the business of giving you good swaps. DUMP RCI and go with Red Week, Platinum Interchange and Dial an Exchange, or other groups online who will facilitate swaps for you. PLUS we learned that PBEB is telling OWNERS that the resort is booked solid but it isn't. They too are lying to owners! I am trying to sell my presidential and getting NO RESPONSE from the resort. I just wrote the owner Coppel and will see what that brings - if anything. Perhaps a class action suit is needed?