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Hello alohaa, Thank you for your feedback. We are truly sorry for any inconvenience and hassle you have expirenced. As you may know, The Full-Service Rental program is fairly new so we are trying to find ways to improve the service and make is as efficient as possible. Your situation was a bit unique. The owner had two weeks advertised and you requested one week and the owner agreed. To recap how our services work, we use a 3rd party company called DepositGuard to send out the deposit agreement, collect and disburse funds. When a rental price is agreed upon, RedWeek sends out the rental agreement through DepositGuard. The tenant signs first, then the landlord and followed by requesting the rental payment. Once the rental payment is submitted, it takes 3 business days for the funds to clear (if using a credit card) or up to 5 days if using e-check. Once the payment has cleared, RedWeek immediately requests the owner to add the guest name. Please note, some resorts charges to add a guest name. This is why the guest name is added after the rental funds have cleared. In your case, when RedWeek received the updated reservation confirmation from the owner, your representative realized the reservation had the wrong check out date. The RedWeek representative immediately contacted the owner to get it fixed and has followed up with the resort to reconfirm but it hasn’t been updated yet. Your representative will continue to work closely with the owner and resort to provide you with the reservation confirmation. Unfortunately, we have no control over how long the owner takes to respond or the resort to update the reservation. We will continue to work hard in getting this issue resolved as soon as possible. Once again, we truly apologize for the inconvenience and we hope we can better service you in the future. Thank you for being part of RedWeek.com! Lorna Full Service Manager