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Re: Pueblo Bonito Scam

Hello- We were recently at Pueblo Bonito. We bought our vacation package through Costco. We are not the type of people who would jump into offers of Timeshares or memberships. In fact for the past 15 years that we have vacationed at Welk’s Resorts and Wyndham properties, we have attended a couple of them and we’ve successfully managed to decline the most tempting of offers. Unfortunately, for some twist of fate - we were talked into buying the Pueblo Bonito Membership on the sales pitch that our “membership purchase value” is an investment towards buying a property owned by the Pueblo Bonito Group of companies should we decide to in the future. And, since we were actually looking at investments, this was the deciding factor for us. We were happy. However, upon coming home and looking into the legal paperwork we signed, we found several attachments missing. And we are now in the midst of going back and forth with the Sales Director. My husband went on line and read all of of these “scam” posts. Now we are questioning the authenticity of the membership agreement we got into and what our next move should be. You mentioned that you own 2 week’s of Pueblo Bonito Sunset Beach for several years now and have been generally pleased. We were told that we only have to pay the “member’s daily rate” on the accommodation we choose to get based on the number of people going. No cleaning fee, no maintenance fee. But based on what we read, there are fees being charged. Can you please tell us, how and what your experiences were when you went for your succeeding vacation reservations? Hoping to hear from you. [Q=richardb500] We have owned 2 weeks at Pueblo Bonito Sunset Beach for several years and have been generally pleased. We recently converted weeks to points, which does offer more flexibility. Just a word of caution to anyone sitting through a PBSB sales pitch: Do not believe that you are getting many extras that sound too good to be true, such as $1,000 to $2,000 per year in resort credits (for spa, all-inclusive, excursions, etc.) through Pueblo Bonito Preferred, or preferential all inclusive rates that are less than the promotional rates the resort offers to others, etc. etc. Simply decide whether the weeks or points will deliver you the value (which we believe it has for us), but don't be set up for disappointment by believing you can actually use the vacation credits promised, the lower all inclusive rate, or the resort renting out your unit for you. These are promised "frills" that you will not likely benefit from. There is buyer beware, and there is buyer be scammed. Be skeptical and beware.[/Q]