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I have not heard of Orange Lake refusing to take back a paid off unit. Are you sure they were speaking to the correct department. https://orangelake.com/horizons?gclid=Cj0KCQjw_r3nBRDxARIsAJljleG-H3_GuXdqD0NftdEmEO8BGm5qGjK1snVbttz2wO7r9irTKlD0QmUaAtC9EALw_wcB As long as it is paid off, you don't have to have medical hardship or any reason.