belaire golf resort and spa

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Original Message:

Re: belaire golf resort and spa (by Brian F.):

Contact Profeco. You have up to one year to file your complaint so you better hurry. Their email address is: tranjeros@profeco.gob.mx. Their mailing address is: Procuraduría Federal del Consumidor

Dirección General de Quejas y Conciliación

Av. Jose Vasconcélos no. 208, 6º piso

Col. Condesa. Del. Cuauhtémoc

C.P. 06140, México, D.F. (Mexico City)

They will ask for the following: 1. Complete complaint form. (they will provide this to you). 2. Copy of the ID of the persons who signed the contract (Passport or Driver’s License).

3. Copy of the entire contract (ALL clauses and / or recitals)

4. Copy of the evidence of payment of the total amounts paid, such as credit card statements, issued by the bank

5. Copy of proof of sending of the cancellation request such acknowledgment, post receipt or note of sending as long as the cancellation letter and copy of non fulfillment or breach of the contract.

If you do not have proof of cancellation, send your request to Bellaire NOW via email and send a copy your cancellation notice to Profeco. It is much more difficult to get your money back this late in the situation, but your only recourse is to contact Profeco and try. Good luck.