Original Message:
Re: Diamond Resorts reduces owner benefits again! (by Susan A.):
Really, until and unless DRI roles back their maintenance fees to a rate that is within industry standards they will be unable to recapture any good will from their members. A satisfied customer will speak about the company to a few people but a dissatisfied customer will speak to many, many more. Which is why of course, DRI has a gag order attached to their termination document. The word does seem to be out about them more than before.