Post reply

Re: Dream Travel Condos anyone? (by Tonya W.):

I do agree with you Don P that businesses should always try to make things right. Unfortunately there are some people that no matter what you do it would never be good enough and if you were in this business you know that people will come up with every excuse under the sun to get out of a rental if they find a cheaper price etc. It happens all too often, people book months out, find something cheaper last minute and then try to leave an owner or company holding a unit that can't be rented out. If you force them to keep the unit, they go, travel, use what you paid for and in the end file a dispute anyway. If someone even mentions dispute before travel you can bet it will never have a good ending and if you allow a dispute to process you have 75 more days most of the time of dealing with an unhappy client. That is why rental agreements are created and are in place, not just to cover the renter but also to protect the owner and broker. If you are hit with a $4000 bill for a room that you pay, guest travels but was not happy to start with, then you get hit with a dispute for the original amount that is an $ 8000 loss and one or 2 losses like that would put a small company out of business. Like I said, sadly everyone cannot be pleased :(