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Re: Dream Travel Condos anyone? (by Don P.):

Caseyc has the right to tell his story about his dissatisfaction with your customer service and I have the right to side with the consumer. I'm getting quite tired of hearing the stories of companies only concerned about the bottom line. Once some companies get your money they drop the ball. If it is only a small matter to give the customer a confirmation then it should be handled immediately.

There is so much fraud in the timeshare industry that I can understand Casey's concern. I would not sleep well not having a confirmation for money I spent. It wouldn't hurt to address the concerns of clients to keep them happy and hopefully create return customers.