Are all RCI points equal?

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Original Message:

Re: Are all RCI points equal? (by Mack F.):

Here is the reply I just received from a "Customer Communications Specialist" to the email I sent RCI (posted above):

Paraphrased - "We apologize that you weren't satisfied with our customer service ... yadda, yadda, yadda ... we always have supervisers available, we don't know why you were denied the privilege of speaking to one ... yadda, yadda, yadda ... feedback like yours helps us to improve, etc, etc ..."

Direct quote - "The information on the point values of resorts is available online. Using the Resort Directory tab, choose a location and browse the resortswithin it. Select a resort showing the RCI Points logo. On the Resort Information page scroll down to the "See RCI Points Value" link. It will show the information you desire. If a resort is not an RCI Points resort, there will be no link and no information would be available."

Yeah, this is not accurate information. I think I'll write back and point this out to my "Customer Communication Specialist". Maybe she'll send out a memo to get everybody in the company on the same page?

MackF