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Attn All Royal Resorts Owners: PLEASE READ - this affects YOUR RIGHTS as an owner

Forum: The Royal Sands

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Attn All Royal Resorts Owners: PLEASE READ - this affects YOUR RIGHTS as an owner

If you are wondering why there are no available exchanges on Red Week or other 3rd Party Exchange Companies, here is why. Read this Policy from ISCO and then PLEASE write and email all of the Resort Management at ISCO and Royal Resorts, including the Board of Directors, to change this! We recently requested to deposit our studio portion for 2009 with one of these companies as they had a trade we wanted that Interval World did not have available. We received a copy of this letter from ISCO:
POLICY CHANGE FOR UNIT/VILLA VERIFICATION

Dear Red Week Management:
The following correspondence is designed to inform and instruct you on ISCO’s new policies and fees regarding the verification of owner/member information.

Effective December 1, 2005 ISCO is introducing a change in policy regarding procedures affecting the handling, verifying and/or releasing of confidential unit/villa information.

POLICY GUIDELINES

• Member information shall not be disclosed to any third party unless the request is accompanied by notarized letter from member/owner. Original documents only, no copies, faxes, or e-mail.
• Notarized letter from member/owner must not be older than 30 days from the date on the submission request.
• Regardless of the outcome, at the time the request is made, a fee of $50 USD must be collected from all third parties requesting information of member/owners occupancy status, assignment of use rights, etc. Royal Resorts does not charge a member for allowing an outside company to occupy their unit. The verification fee is charged to the outside company to cover the cost of ISCO verifying and submitting the following:
1. Member has paid the Club Service Fee and the unit is available for occupancy by the outside company.
2. The unit is available for occupancy and has not been rented or deposited for exchange.
3. ISCO will work with the outside company to add the inbound guest name for occupancy.
4. The inbound guest name will be submitted to the Front Desk and the guest will be allowed to check-in to the resort.
• Acceptable forms of payment are a company VISA, MasterCard, American Express or a company check made payable to ISCO. If the outside company would like to use a credit card for payment, a company credit card must be validated and kept on file to process any future verification requests where credit card payment is desired.
• Verification requests should be submitted and accompanied by the notarized letter from member to be received no later than 10 business days prior to the check in date. A copy of the form has been included for you to produce copies as required.
• ISCO must receive final notice of inbound parties no later than the Wednesday prior to the arrival week.

We thank you in advance for your anticipated cooperation during this transition.

Sincerely,
ISCO Management

Avatar for peggys83 peggys83

5 years ago
Sep 18, 2008

Attn All Royal Resorts Owners: PLEASE READ - this affects YOUR RIGHTS as an owner

When you buy at the Royal Resorts, they offer the Interval International membership as that is the timeshare exchange company the Royal Resorts participates in.

As long as you do your exchanges thru Interval, there are no issues getting the resort and week you're looking for. I've been a member since 1998 and never had a problem.

Avatar for lindaj105 lindaj105

5 years ago
Mar 10, 2009

I rented out two units within the month wih out a problem or charge from ISCo. They e-mailed me the confirmations. I also rented units from owners and had letters from them with no problem at the resort.So although they say this they don't follow through with it. Perhaps they realize that they can't.

Avatar for grace220 grace220

5 years ago
Mar 11, 2009

Attn All Royal Resorts Owners: PLEASE READ - this affects YOUR RIGHTS as an owner

lindaj105 wrote:
When you buy at the Royal Resorts, they offer the Interval International membership as that is the timeshare exchange company the Royal Resorts participates in.

As long as you do your exchanges thru Interval, there are no issues getting the resort and week you're looking for. I've been a member since 1998 and never had a problem.


DID YOU EFFECT AN EXCHANGE? IF SO, WERE YOU ABLE TO GET COMPARABLE UNIT--AN OCEANFRONT FOR YOUR OCEANFRONT?

Avatar for robertc822 robertc822

4 years ago
Nov 14, 2009

Attn All Royal Resorts Owners: PLEASE READ - this affects YOUR RIGHTS as an owner

I realize that you can exchange your unit through II. However there are many times I find units through Red Week or Trading Places that are NOT available at the time through II, and the exchange fee is less, so why shouldn't we have the right to exchange our unit from Royal Resorts through the "company of our choice". I own other timeshare units besides Royal Resorts, and those resorts allow us to deposit the week with whoever we want to for exchange. However ISCO ONLY gives you the choice to use your unit, rent your unit, or use II - their policy does NOT enable you to exchange through Red Week or any other companies. Royal Resort Owners should campaign to ISCO to have a "Choice"..we should not be "forced" to use II.

Avatar for peggys83 peggys83

4 years ago
Nov 15, 2009

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