Hilton Grand Vacations Club (HGVC) at Hilton Hawaiian Village
Reviews of Hilton Grand Vacations Club (HGVC) at Hilton Hawaiian Village
We stayed in the Diamond Head tower two years ago and fell in love with the resort. You just can't beat this location for young children. The lagoon has many safe activities for kids and the beach is ideal as well. The expansive grounds are a beautiful adventure for the kids everywhere you go. Penguins, fish, parrots, flamingos, geckos, snails... the kids LOVED it. On the negative side, meals are expensive. Do not under estimate how much you will spend on a simple hotdog and soda. We loved our visit so much, we came back this July 1 - 10, 2011. This time with all four of our kids (ages 10 months - 10 years) and a babysitter making our group too large (7) for a single room or suite. We were very fortunate to locate a penthouse suite in the Lagoon tower on Redweek posted by an amazingly customer-oriented renter. We ended up saving a lot on the penthouse vs. reserving 2 rooms in the rainbow or Diamond Head towers. The two story unit was perfect with comfortable sound-proof rooms and well-appointed living areas. The view was gorgeous!! We fixed many meals in the room and saved hundreds of dollars. The renter, Victor Paranada, was extremely helpful to us even with details such as arranging for high chairs, etc. In all our travels, we put this experience at the top of our list because of the thoughtful, friendly service he provided and the value of the unit he rented us. Using the title company for payment was the only negative. They cost $200 and were NOT pleasant to work with. As for us, we will be back, will work directly with the same renter, and will not deal with the title company.
We stayed on the Island for two weeks. The first week was spent at the Hilton Wakikian and the second on at the Marriott Ko Olina. I was real hesitant to use my vacation time, staying on the Island of Oahu. Let me just tell you, this was one of the best Hawaiian trip we have ever done! The new Hilton Wakikian was more than I could have dreamed for! The rooms are all new and the services was impeccable!! I was so impressed with the service and accommodations, I added more point while we were there, and I never do that!!! Anyway, both resorts are spectacular and both have completely different experiences! Go! Enjoy the island known as Los Angeles, with warm water!!! It is a whole lot more!!!
Stayed in the Rainbow Tower corner room as a hotel guest in 2004. It was great. Expensive but worth it. We were told by some friends we wouldn't need a car, but we had family in Pearl Harbor and got one after a few days. I would definately reccommend a car if you want to go to Haunama Bay(highly reccommended, but be careful when tide is going out) Nice beach at the Hilton, calm and not crowded. North Shore is awesome, especially in the winter when the surfing competition is going on. Waves are impressive. Hawaii was dubbed the "Island of Pay Pay" by my husband. We went inland towards the North Shore and a $3 bottle of water at the hotel was .89c in the little town. Lots to see once you leave the Waikikik area. The island is scenic to say the least and the waterfalls in Waimae are great. We are going back soon and taking the kids.
Novmber 2006 - Lots of construction going on all day - the main pool was ovecrowded due to the closure of other pools. Other than that, a great trip. We look forward to coming back with our children and grandchildren when the new SuperPool is built and they have remodeled the lagoon and made it swimmable.
This is our first time staying as in the Lagoon Tower at the Hilton Hawaiian Village, we have stayed before in the rainbow tower as hotel guests. We highly recommend this place to everyone and are planning on going back again.
Let me say that this is the BEST hotel in Honolulu as it has everything you could ever want! The beach is excellent, not too crowded like it is further down on Waikiki, it has a lagoon area that is perfect for kids & novice swimmers. There is some great snorkeling and surfing right there at the hotel. You can rent umbrellas, chairs, snorkels, ect right there on site. They have nightly entertainment at the Tropics Bar from 4:30pm - 7pm & Tappa Bar from 8-11pm. The bands are really good - highly recommend seeing Beach 5 & Typical Hawaiians.
Prices are what one should expect at a resort, expensive. However, there is an ABC Store right on sight and can buy drinks and snacks at a cheaper price. If you like coffee you need to go to Lappert's which right next to the Lagoon Tower, they will brew you a fresh cup right in front of you of one of Hawaii's famous coffee blends! Plus they have great ice cream at night. As far as eateries there is everything from Round Table Pizza to Benihana's there on premise. Accommodations were great as the room was very clean (1 bedroom ocean view is what we stayed in). It was quite and spacious with all amenities one would want. Plus there was free internet which was a pleasant surprise. They have free washer/dryer on each floor to use which was nice.
Staff was very pleasant and knowledgeable. I would recommend taking "The Bus" around Honolulu, it was very simple and easy the concierge desk can provide you with info on getting around as there is a bus stop right in front of the hotel. You can also walk to the main strip if so desire. The Zoo is a great stop if you love animals, aquarium is not as good but right next to the zoo. You can also rent a car from Hertz right there on site and take a drive around the island, which I recommend you do. If you are an AAA member, make sure you tell Hertz as it saves 20% and book one day ahead!
FYI, there was a little bit of construction but was not noticeable unless you looked up at the new tower they are building.
We have stayed all over the islands, and after paying $$$$ for hotels, we bought at the this HGVC. Hilton has a program unlike others. Booking for this property or other HGVC is much easier to do because it is online. Changing reservations on line greater than 30 days is free; and the program offers a cheap way of booking rooms if you are traveling in less than 30 days. When using your annual points, you are not tied to the unit and 7 nights. You can also bank your points and borrow against points of the following year for longer stay/second unit.
In my opinion this location is perfect for families. The beach is wide and the waves are calm. The surf is good for beginners. The property is only 20 minutes from Kailua where the windsurfing is awesome. The hotel site is set aside from the noise of "Waikiki". Even though the property shops and restaurants are expensive, there are numerous inexpensive restaurants within walking distance. ABC stores are always around the corner, and the Foodland at Ala Moana or Wal-mart close by is perfect for those who don't mind cooking in the 1- 2-BR condos. Many local restaurants offer early bird specials if you are seated by 6pm. Since we are from California, eating at 5-6pm works for us. Compare to prices in LA, most of the restaurants are inexpensive; some are even cheaper due to the early bird specials. The entertainment book offers many buy-one, get-one free deals at many of the finer as well as casual restaurants -even some on the Hilton property.
As for the staff, we have observed that the "UGLY AMERICAN" attitude does not go over well with the locals (including staff). We have always had great responses with early check-ins, and late check-outs because we were friendly and courteous to the staff. The courtesy room allows for 10 minutes per person, but it is tiny compare to the suites, and one should call about 24 hours in advance to secure your desired time of use. Finally, I think tipping the housekeepers helps. On one occasion, the housekeeper allowed us to use the unit to have lunch and shower while she cleaned. I think we left at about 1pm. Waikiki is definitely not for people who are "trying to get away from it all." It is however much cheaper to stay here than in Maui, Hawaii, Kauai, Manhattan, Cancun, Cabo (the most expensive city in my opinion) and especially Europe with the Euro trading at about 1 Euro for $1.54 this week.
Enjoy your stay and aloha.
We just spent a week in the Lagoon Tower and family had the unit across the hall. We had a wonderful time, never felt crowded anywhere, and really appreciated the staff at the Hilton. The view was spectacular! A disappointment (to us and to Hilton) is that the newly-renovated lagoon pool is full of algae. No one is swimming in it. Hope they can figure that out before we return; in the meantime, five guys are sweeping the algae every morning. No way they can get it all, tho. Had to walk past it and swim in the ocean.....no problem there.
We heard the construction next door but it did not ruin our trip. Should be finished this December, we hear. We walked to dinner in Waikiki in the evenings along the beach. It was close enough that our three-year-old enjoyed the walk. Found the little store onsite had misc. things we needed....as did the nearby ABC store. We did not need a car. We can not wait to return.
We really like the Hilton Hawaiian Village & the Lagoon Tower units.
To us the location is great, because as someone noted you leave your room, walk just a bit and you are on the best beach in Waikiki.
Some folks complain that it's expensive. So tell me where in Honolulu, isn't it expensive for the tourist?
If you want cheap stuff there is an onsite ABC Store.
If you want to eat cheap, get away from the resort and get a plate lunch at any L&L or any other locals place.
Someone else complained because they bought a timeshare without doing their homework. Sorry to hear that, but that's why it's called due diligence.
Yes, there is construction now to make the Lagoon better and build the new super deluxe Grand Waikikian right next to the Lagoon Tower.
Folks are right, in our opinion the "super pool" isn't that super. But I go to Hawaii to swim in the ocean. If I want a pool, I'll swim in our own here at home.
Is this place for people that want nothing but peace, quiet and tranquility? No, it's not that kind of resort. There are lots of those in other locations in HI. But neither is it the center of Waikiki Beach, so it's not as crowded on the Beach as say, the Royal Hawaiian. So you kind find little corners that are relatively quiet and peaceful, but if you want to get out and do some city things, this is a great place to call home base.
I went here with my kids. The only good thing that I can say is that I am now home. It was extremely expensive... a plastic shovel and pail were $24 ( I am not joking I could have bought it anywhere else for $1.99) a personal size pizza, like pizza hut is $16, the pool closes at 5 for the day, everyday for a second rate hula show~ its supposed to be a cultural thing but I really think they are trying to round everybody up to get to their overpriced restaurants. The super pool is just a dirty old pool with nothing special, you have to que up in the morning about 30 minutes before the pool opens to get a lounge. There is no kids program. If you want to do a hotel activity beware that they only allow 20 for lei making and only do it once a week~ yep, it' hard to get in. This place is not what Hawaii is all about, this is like Manhattan
Lagoon Tower & Kalia Tower are two very lovely & beautifully decorated high rise towers within the Hilton Hawaiian Village resort complex, located at the western end of Waikiki area. Walking proximity to all shopping, dining, shows, and the widest stretch of beach on Waikiki right outside your door. (Beware: for those who must have a balcony, the studio size units do not have them, except for the topmost floor. All other size units have balconies.)
WHEN THE CURRENT NEW TOWER CONSTRUCTION IS COMPLETED--another timeshare tower option--this property will give you a Waikiki dream vacation! Until then, just be advised.
Best beach front property! The rooms are spacious and furniture always looks new. Our favorite timeshare resort for ocean views.
We vacationed in Hawaii last June. The location of the HGVC is excellent...out the back door and onto the beach. It is conveniently located within a short walk to restaurants, shops, nightclubs, etc. The on-premise convenience store/deli is very well stocked. I highly recommend this establishment for the honeymoon couple or family vacation!
I own two weeks in the Lagoon Tower and bought two more in Jan '07 in the yet to be constructed Grand Waikikian. Obviously I love the place, but I am not blinded by that love, which is why I didn't give 5 stars.
Pluses: Location, location, location. We have stayed everywhere in the Hawaiian islands, usually at 5-star hotels, and Waikiki is by far the best experience of them all. Of course, you have to love cities to love Waikiki. There's amazing shopping and restaurants right next to the pounding surf. Quite honestly, the desert island experience gets old really quickly--in about 3 days. That's when the city really shows off its advantages. The Hilton hotel chain is not great, but the Lagoon Tower and Kalia tower are exceptionally well located and well maintained. Note to late sleepers: If you go anywhere "remote," the island birds will wake you at 5am if you are near any trees. No such problems in the high rises at HHV!
The properties are also exceptionally well maintained. Soft remodels are done, and property upkeep is constant. The grounds are exceptional. Just wish the housekeeping was of the same quality (see notes below).
Minuses: Expensive food and drinks. BUT, if you're scared by the prices in Waikiki, just head down to Ala Moana Mall, which has the most amazing food court. The mall is just a 10 minute walk from HHV.
Inconsistent Housekeeping: Hilton is not a 5 star hotel chain, and it shows in their housekeeping. Couches, chairs, and occasional tables are not moved during vaccuming, and you'll be lucky if tabletops and bathroom floors are thoroughly wiped off. On the other hand, the staff is generous with providing soaps, shampoos, and towels.
Ridiculously Expensive Daily Parking Rate: $20 for self park; $25 for valet. If you don't plan to explore the island, save yourself the cost and taxi to and from the airport. The resort has everything you need. However, if you want to see the surf on the North Shore and snorkel in Hanauma Bay, you're going to have to take it hard on the chin.
I would NOT recommend staying at this time share unit. I feel very mislead by the person who sold it to me. The construction was not disclosed to me, the Lagoon access and the Lagoon Tower pool are completely shut down, which was NOT disclosed to me. There are not balcony's on the rooms and there isn't maid service, this was NOT disclosed to me. The walls of the rooms are paper thin; I could hear casual conversation from the room next door, which was right next to the elevator.
They were not at all interested in making our stay any more comfortable than it was. I went and explained the room was NOT at all what I expected and they told me sorry. You get a room and that's it. Not a good view, not the beach access you would normally get with the Lagoon Tower or the Lagoon Tower pool.
EVERYTHING on the property is very expensive. The cheapest bottle of water I could find was $3.00 and it was a small size. The food at the Rainbow restaurant was over priced and very poor quality. The brunch was over $50.00 for 2 people. You can get a better brunch at Dukes for $14.95.
The "super pool" is always crowded and the chairs are literally right next to each other you can not even walk between them, the are pressed up against one another. The pool service was terrible too, we asked for a drink, the girl told us she would come back for our order and we ended up getting it ourselves and she never did come back or to the other people around us waiting to order as well.
The beach in this area is very rough, filled with large pieces of coral that make is difficult to walk in the water or the beach.
The good thing about this place was the hospitality suite in the main hotel, which will make you sick because it's fabulous and your room is not. They also have beautiful gardens and some neat wild life.
CHECK OUT time is 10am, they DO NOT do late check outs.
Shame on me for not asking more questions. More shame on the man who sold this to me and this website for NOT advertising the property in its CURRENT state.
I stayed in a 1 Bedroom in the Kalila Tower 14th floor Mountain View the first week in October 2006. The location is incredible, you are no more than a pleasant 15 minute walk from the heart of Waikiki or Ala Moana Shopping Center in the other direction. All the trollies stop here if you prefer to ride ($2 fare each way). The grounds are beautifully maintained. One thing I love about HGVC is that they don't try and nickle and dime you. Except for parking ($16/day, which I didn't need) most everything is included, even high speed internet by WiFi or Ethernet connection. I believe they told me the workout room was complimentary, but I got enough exercise walking everywhere so I didn't use it. The apartment was nicely furnished, and everything looked new and clean. There was a balcony off the bedroom and another off the living room. The bed was the most comfortable of any I have ever experienced. Anything you might need to cook with was provided in the compact but effecient kitchen. (You will need to supply salt and pepper though) There are two separate A/C thermostat controls that keep the apartment as cool as 69 degrees. The only things I would have added are ceiling fans and a jacuzzi tub, otherwise this place is absolute perfection. Every one of the staff I came in contact with was helpfull and pleasant. I've stayed at Fairfied, Hyatt, Embassy and other high end RCI Gold Crown timeshares, but HGVC is the best in my opinion. I took their sales tour and considered it low pressure compared to others. I will probably buy in at some point, but I'm not quite ready yet. I saw an ocean view apartment on the tour, but I really like the mountain view better, especially the lights of Waikiki at night. There is a great beach on the grounds as well as a large landscaped pool. There's an ABC convenience store on the property with prices the same as anywhere else in Waikiki. I really enjoyed my stay, I will definintely be back.
We own a timeshare at this resort and it's the best thing we've ever done for ourselves. It is heaven on earth! Whatever you want or need it's at your fingertips and the staff on hand couldn't be better. You are within a short distance of the beaches, shopping, entertainment, whatever you feel like doing. The units are spacious, classy, quiet and impressive. It pleases not only myself and my husband, but our teenagers as well. I would rate this resort a 10 out of 10!
Stayed at this resort from Dec 21 to Jan 7,2006 in a two bedroom oceanfront villa. My wife and I stayed in the villa and our adult children stayed in the adjacent Hilton Hotel. The villa served as an excellent central meeting place for our family of six. We had a gorgeous 180 degrees view of the ocean, the beautiful sunsets, and the city lights. On Fridays at 7:30PM the Hotel has an excellent first class fireworks show on the beach, which we watched from our villa lanai. We had a wonderful time. Washer and Dryer on each floor. King size bed in master, and twin beds in the other. The unit was nicely furnished and clean. Elevators can be crowded during the hoidays but that was expected. Location is perfect, on the beach, and there is a trolley stop for downtown transportation and shopping trips, right on the property. I would recommend this property for families young and old.
This is a great resort, but very removed from all the cool shops and shopping of Waikiki. Its too long of a walk, but you can take the city bus. Check out some of the other beaches in Waikiki, in front of the Sheraton Moana. Great sailboat rides for 10$, and 2$ Maitai's. There is so much more to Waikiki that you should really explore outside of this resort.
STAYED IN THE 3 BEDROOM OCEANVIEW PENTHOUSE 2 STORY SUITE. THE BEST VACATION OF MY LIFE, AND MY FAMILY'S. EVERYTHING YOU NEED IS AT YOUR DOORSTEP. BY FAR THE BEST RESORT ON OAHU.
My family just returned from HGVC-Kalia Tower. The unit we were in was a 1 BR oceanview, 12th floor. The unit was very nicely furnished: the kitchen was a little smallish: with an apartment sized refrigerator. There was a full sized stove, dishwasher and microwave. Strangely, the freezer didn't have any icemaker or icecube trays. This is really only a minor inconvenience, since there is an icemaker on the floor. It was nice having daily maid service: I do not know if that is standard on exchanges: we visited the location on an owner referral. All in all, the unit was very nice and we enjoyed our stay.
Having said that, here are some negatives that should be considered. Parking is $13 per day and is in a parking garage: not terribly convenient: but it's a metro area, so not too unusual.
The use of the workout area is also an extra charge. If you are spending $250/night+, the workout area ought to be free--I think.
The pool for the Kalia Tower is small and closes at 8:00--very early and not convenient, considering most people sightsee or hit the beach during the day. There are also only a limited number of chairs available and people tend to "reserve" them early in the day(can you say 7:00AM?) with a towel. I see this as rude and, frankly selfish, since most people don't show up until much later in the day. The staff allows this practice at both this pool and the "super" pool.
The "super pool", frankly, isn't. (it closes at 6:00 for a Hawaiian show)It is also slightly on the small side for the size of the complex, which encompasses 5 tower hotels.
I find the grounds too busy to be relaxing-- traffic goes through much of the grounds to get from tower to tower. It is definitely a big city hotel and not relaxing in my opinion. I also don't see the hotel as being within walking distance of the main shopping area for most people.
I did not find the staff friendly or helpful in any way. I tried to get a dryer fixed on our floor for over a week--no luck. There are only 2 washers and dryers per floor, so don't plan on having one in the unit.
I had a difficult time trying to get the lay of the property. I found out on the 4th day that there is a tour of the property that you can take to let someone show you around--it wasn't mentioned at check-in. (It also wasn't included in the timeshare presentation that is pushed fairly hard.) Trying to find out how to get downtown was a trick as well-- it was as if they did not want you to leave the site.(I suspect this is the case) You do not have to leave if you don't want to. There is an ABC store, gift shops, and several restaurants onsite: most fairly high priced so not particularly appealing to a family, and several requiring dress that was classified as resort wear--no shorts allowed. To many people this is not a problem, but you should be aware that it could be an issue if your suitcase only sports shorts and a bathing suit!
Parking in the downtown area is ridiculous, $2 for 20 minutes, with a $25 maximum. You can take the city bus for $2 each way per person. If you want to eat/shop in the main area of Waikiki, I recommend this. There is also a trolley that runs along Ala Moana for the same fee. Don't use the regular trolley, ask for the pink line. The regular trolley is $25/day per person!!