Westgate Lakes Resort and Spa

I used a week from another timeshare I own to visit Orlando. Loved the resort so much I bought a 2 bedroom unit during my stay. A lot of recent upgrades and fun activities made it a vacation to remember. Proximity to EVERYTHING Orlando has to offer is excellent!

IT WAS A GREAT WEEK!! Last 4th of July I stayed at the resort. It was fabulous. I was able to sit on the balcony and watch the fire works without having to leave the unit. It was a week to remember.

I do not like this Westgate Lakes Resort,I will sell this 3 bedroom 3 bath lockoff unit for a loss just to get out of here.Once you have owned here and they have your money you are in trouble when you try for a exchange.Terrible management!!!!!!

We have stayed here several times, and the quality seems to be going downhill. The first time we stayed, everything was perfect--beautiful pools, beautiful unit, no problems. Another time we visited, we walked into a dirty unit with a broken couch. Since we arrived so late, we then had to call housekeeping at 10:30 pm, and they inferred that maybe we had really dirtied the unit ourselves--the kitchen floor looked like it hadn't been mopped in a month. We called maintenance when we discovered the couch was broken, and they initially tried to argue that it wasn't broken because it looked okay. After considerable persuasion, they sat on it and sank nearly to the floor. One man conceded something was wrong; the other sat, sunken lopsidedly down to the floor, and said the couch seemed fine to him. They eventually fixed it. On this visit, the grandson gave up on the pools because they weren't being cleaned very well and were so full of bugs that he was disgusted.

Last year, we arrived for a late check-in, and knew something was wrong when another person asked our check-in person, "Why are you putting them in THAT building?" We proceeded with check-in, but could not receive our keycards until we agreed, after a very hard sell, to a 90-minute "owner inventory survey." We also had to put up twenty dollars for it. We then were finally able to progress to our beautiful unit, which was clean--but there was no water pressure, no air conditioning, and the outlets in the bedroom and bathroom didn't work. By this time, it was midnight and we were exhausted, and thought surely the air conditioning wasn't really broken. It was broken, and inside our unit was as hot as outside.

The next morning, we told the rep about it at our "inventory survey." During the meeting, they did secure us a working unit that was very nice, but they tried to hard-pressure us into buying a unit there (we are indeed Westgate owners, but not there), and actually called us crazy and closed-minded and berated us for not buying.

We used to love it there, but we went another way for this year.

We have owned a 4 bed. lockout here for 10 years. Perfect place for the kids during Christmas break. Looked forward to a 5 star vacation every year. Kids grown so we travel here less. But have NO difficulty exchanging the unit.

Resort is very busy this time of year, as is all of Orlando. But, the staff has always handled any situation in a timely manner. ex: lightbulb, extra fry pan, early check-in.

And as for Gators in the Lake...as hard as we have tried to see one...in 10 years it hasn't happened yet. If I must tell a negative, we've had to hunt down a luggage carrier to get luggage up to 5th floor almost everytime.

We have since purchased a southern home so if YOU'RE LOOKING TO BUY A FANTABULOUS holiday vacation, we're selling. 440-823-8228