Wyndham Smoky Mountains

Very impressed with location and upkeep of property. 2 indoor pools, ping pong, table pool, movies, crafts - lots to do for the kids.

Outdoor pool was INCREDIBLE. We swam in the snow as the water was so warm. What an incredible opportunity for our boys as the snow was falling to be engaging in a 'summer time' activity.

We were there week before Christmas and it appeared to have a high occupancy but few used the amenities which was great for us. Staff was friendly and seemed to enjoy their jobs which was nice to see.

Unit itself was large, very clean and had a very large deck. Each bedroom was spacious.

Only issue we had was with a family of "big foots" above us. We called Security 4 nights in a row as it appeared the Daytona 500 was happening above us until 3am each night. On the 5th day we were told by a staff member that the units were not constructed with good sound insulation and we were not alone in our complaints over noise level between units. We were disappointed that Security never came to our unit to experience first hand what we were encountering and we spoke to the office 3 times about the situation as well. We never heard anyone beside us it was just the family above us.

We did encounter snow and ice on several days and the staff did a great job with voice mails regarding road conditions within the property.

We would visit again but will request a 4th floor unit so no one is above us!

Wyndham Smoky Mts. is a great resort. short walk or drive to lots of nice eating places. Short drive to dollywood and the parkway strip. Wal-mart is just down the street a bit. Texas roadhouse and applebees is a short walk also. Outlet shops are less than 2 miles away and lots of go carts and arcades also close. This resort and lots of activites as well 4 pools 2indoors 2 outdoors. The outdoors are heated so you can swim anytime. Rooms are very spacious and comfortable. If you are lucky enough to get a 4 bdr presidental you would be in heaven. All in all resort is top class great for everyone young and old.

this is an excellent resort. the staff are extremely helpful, friendly and courteous. the resort is well locted with respect to the national park, dollywood, shopping, restaurants and entertainment.

we have taken 7 to 8 trips there, sometimes with family, in the last 2 years. the festivals at dollywood keep drawing us back.

our only complaint is the marketing(survey?) department. our recommendation is do not respond. they are among the most deceitful and unprofessional bunch we have encountered.

the resort would have gotten 5 stars except for that bunch.

I visited this resort 9/7/07 to 9/9/07. The resort is fabulous!! Great location (across from the wal-mart and behind the Mr. Gattis pizza). We (there was 7 of us) had a 3 bed/2 bath condo. It was nicely laid out, plently of space. TV in every room. Plently of cooking utensils in the drawers to use. The staff was very friendly and helpful. The room was clean, the pools (indoor, outdoor, spa) were wonderful. This is a resort I would recommend to anyone that visits Pigeon Forge. When I left, I pulled up to the check in location and there was a lady doing express check out at the door. All I had to do was hand her my key cards and I was done. That was an awesome feature and very convienant. All 7 of us had a great time and I would definely stay here again.