Mystic Dunes Resort & Golf Club (formerly known as Wyndham Palms)

We just returned from a week in a 3.bedroom unit. It was well furnished and newly renovated. 1/3rd of the buildings were unavailable as they were being redone, so clearly they are serious about upkeep.

Our kids loved the pool. We had a toilet issue and maintenance was out in 5 minutes.

Only negative is the front desk - took forever to find us a room. But that was more an issue with the refurbishing than anything else.

This is a wonderful resort for family vacations. We have stayed at other resort in the area that have "golf privileges" to find out that the privileges are cross marketed and are at this resort. We love the wildlife refuge and the fact that you don't feel boxed in. It's like home away from home. I could spend my entire vacation with field glasses watching the wildlife. The beautiful and challenging golf course is perfect for winter practice when the snow keeps you playing and the indoor simulators just don't cut it. We have never had any problems that the staff could not accommodate and correct immediately. One time when we checked in, the refrigerator was completely frozen because the thermostat had been turned to the coldest setting. The maintenance person had the refrigerator defrosted and functioning normally before we could return with groceries.

The sales staff have promised a planned spa but we have not seen any construction to validate. The sales staff is aggressive so hold on to your wallet. They are always trying to sell you something such as weeks or an upgrade. If you are thinking of buying, make sure you purchase on the secondary market so you don't pay the high pressure retail price. When buying on the secondary market, make sure that you check to see if charities will accept your purchase as a donation should you ever want to donate your timeshare in the future. With over 700 units, the chance of getting a reservation when you want is very good. The summer months are primarily owner occupied so to maximize your vacation experience, always plan ahead.

With convenient access to near by attractions as well as the Atlantic and Gulf coasts means that there is something for everyone in the family.

Horrible resort. Do NOT stay or buy there.

As with most timeshare resorts in the U.S., this resort relies on incentivized Time Share Tours to generate sales. At this resort, the sales cycle follows this pattern:

The customer is solicited to attend a tour for an incentive The customer comes at the designated time and signs in at the tour desk in the sales center The customer is greeted in the lobby of the sales center by their "Vacation Consultant" (salesperson) The salesperson explains timeshare and its benefits while asking questions that identify the needs of the customer. (The goal here is to get the customer to agree that timeshare is a good idea based on their needs, and some salespeople will just keep going until they can get the customer to agree.) The salesperson takes the customer out on a physical tour of the property and the model suite. (The goal while on the property tour is to eliminate all objections other than money, so that negotiations can begin upon return to the sales center.) The salesperson then takes the customer back to the sales center and shows them how the financing would look on the unit of their preference. If the customer declines this initial offer, a sales manager will be brought to the table: If the customer has no interest, the manager's goal is to ensure that the tour went OK, and that there were no problems other than the money. They will often attempt to offer a special deal from their special (upgrade-exchange or pre-construction) inventory to determine if price would make a difference. If the customer is interested, the manager's goal is to find a unit from his special inventory that will work for them financially. If the customer knows with certainty what they can spend monthly or which unit they want, then the manager can often quickly get to the bottom line. If no sale occurs, then a "Representative of the Developer" (a leaser) is brought over to see if the customer might be interested in looking at the opportunity again in the future. If so, they offer a low cost lease opportunity. If not, they show the customer to the gift center. The customer reports to the gift center, and exchanges their tour worksheet for their incentive/promotional gift.

This place should not be a Gold Resort with Interval. When we arrived we were told our room would be ready at 4 pm. Ok that’s the time stated that they have to give us our room. Have stayed at many nice resorts and it has never taken to the last minute but rules are rules. When they did give us our room it smelled of mildew so bad we had to call the office and request another room. It took them 1 1/2 hours to get us another room. Maintenance man told us the room smelled of mildew so bad because the air condition filter had not been changed as needed. He was not sure why they put us in that room because no one had stayed in that block of rooms for over a month. When we finally did get a new room it was fine until the next day. We awoke and the room felt pretty warm. Thermostat was set at 74 and the room was at 78 and the air conditioner was not running. We called the desk at 11:30 am and told them of the problem. They said they would send someone up. We took off for Animal Kingdom. Got back 9 pm that night and the room was 84 degrees and the A/C was still not working. Call desk and was told they would send someone right up. At 10:30 pm after 2 more calls we went to bed. 10:45 maintenance shows up and fixes the A/C. All he did was make sure that the sliding glass door to the porch was closed tight so a sensor would not shut off the A/C. Door was closed NOT TIGHT ENOUGH. The resort was half full ALL WEEK. Why would they need all day to give me a smelly old room? Why would they not come and check on A/C ALL day. You could NOT GIVE ME A WEEKS STAY HERE AGAIN. Not sure why they are on the top of your list with Gold symbol???? You really need to keep an eye on this place. Really Really BAD customer service Really Bad

We stayed one week here in mid-March 2009. If you love golf, and can afford to pay their prices, then this is the place for you. Otherwise, STAY AWAY ! We have stayed at nearby properties, like Orange lakes and Sheraton Vistana Village, as well as some Hilton properties, and this by far is one of the worst in the Orlando area. The 1 Br was clean, but barely furnished. One lamp in living room , a sofa and one uncomfortable chair, no table, just bar stools, and few towels. The mattress was sagging, and the entire unit was aged. There was nothing much to do, except swim in a few small pools (which had few pool towels, no shade, and half of the umbrellas did not work.) No hot tub - no exercise facilities - a "very" miniature golf course, and tennis. The grounds were sandy, hardly any landscaping, and the entire resort had a "bland" look to it. The "security" gate was a joke - the person hardly looked for the parking ticket. No one came to check the unit, give us clean towels, or do any vacuuming. There was no vacuum cleaner in the unit, and the rugs got very dirty by the end of the week.There is no store to buy necessary items. The phone calls cost 50 cents locally, and $1.50 if you use your calling card. We have not been charged for phone calls in a long time, until we came here. There is a charge for internet, and there is no internet area where you can use their computers . You have to have a lap-top. At check in - be prepared to be "hustled" by gregarious timeshare sellers. It is difficult to get your key until you can convince them you are NOT INTERESTED IN BUYING. We have never been subjected to such aggressive treatment at any other resort. Needless to say, we will NOT be going back to Mystic Dunes.