Hotel Marina El Cid Cancun - Riviera Maya

Stayed here Feb/11. The accommodations were clean and comfortable, many restaurants to choose from, beautiful gardens, quiet pool for adults, great fun for children. Very good shows. Excellent holiday. Returning in Feb/12.

Only 20 minutes from the airport, the fishing village of Puerto Morelos is a nice change from the urban setting of Cancun. If you decide to rent a car, the location is great for getting to places like Playa del Carmen and Tulum.

If you like snorkeling and diving, there's a National Reef park all along the area. The resort became mandatory all-inclusive in 2008, so you need to check on those costs before you buy or rent.

We just returned from El Cid. It is an amazing resort for families. The pool and diving cliff kept my two boys (10 & 9) busy all day. The snorkeling off the beach was great! We found star fish, barracuda, lobster, sting ray and coral fish. The activities are plentiful and the food good. We were put on groundfloor next to the pool. We found it easy to walk to and from the pool, but did miss the ocean view, which we are used too. The music is a bit loud and one DJ didn't mind playing songs that had vulgarity in it. We and many others complained about it, so hopefully they took care of it. Overall we had an amazing time and trying to find a way to go back next year....we are rci and they have the 1/4 rule!

Fantastic family resort. We stayed in building 16, with a view of the pool and the ocean and loved everything about this resort. We travelled to the resort from 10-18 Feb 09, were picked up and transported to the resort without difficulty. We had a very smooth check in and took advantage of the "freebies" given out if you endured the notorious time share meeting. Snorkelling is spectacular on the National Reef, only 15 mins by boat from the Marina towards Puerto Morelos. Our kids swam with the dolphins at Isla Mujeres(near Cancun) and will remember it forever. The restaurants were all very well presented and service was very efficient and speedy. All of the meals were great. The pool was a real highlight for our younger kids, who spent countless hours jumping off of the cliff located within the pool. We felt very safe and comfortable in this resort and let our kids enjoy the safety within. It wasn't one of the huge resorts where people get lost in the shuffle. The staff were all very courteous and friendly and rectified a small TV remote issue for us immediately. The maid service took excellent care of us and we tipped accordingly. No worries with this resort, we will be going back again!!!!

We bought a studio time share there 6 months ago. The firm has refused to act according to the contract, and refused to honor its commitment to provide a studio time share. It has refused to discuss the matter despite repeated attempts (by phone, email, and fax) to communicate with them.

We have owned 9 timeshares now and in the past, in the US and in Mexico, and this is our first experience with outright dishonest services.