Grand Luxxe

Where do I even start? This resort is overbooked, oversold, heavily behind construction schedule, and with a passive careless irresponsible upper management. The only positive reviews you will see are from lucky owners who stayed in tower one, which is protected from the construction noise. Please check the photos and video I took, no human being should be put in a war zone where jackhammers inside and outside the building fire up all day long like 50 machine guns firing in your face. We were put in tower two, third floor, facing an awful construction zone. Trucks, workers, jackhammers, dust, dirt, pipes, etc. My teeth were chattering inside the villa, not to mention that going out on the patio was not an option. We called at least 5-6 times throughout our stay, asked to be moved to the Grand Mayan or any other resort, with no success. Many owners who paid 50-100k for these units were put in the same situation and were extremely upset. Upper management has made an awfully bad decision to put these units for occupancy at a time when they are not ready. Construction will be ongoing for many years. They were putting people in tower 3 as well, which has holes in the middle - the middle floors are empty!! How would one stay in a building that looked like it was bombarded? Unbelievable. Hot water for a minute, no hot water the next minute. Very slow wi-fi. No DVD player in the unit - we ask for one, we are charged a deposit for one, and when they bring it, it does not play US DVD's, and their selection of DVD's for rent is nil. In such high end villas, no DVD player, unless you request one and put down a deposit? C'mon. Freezing cold pools - they were supposed to be heated and they were not. No wi-fi by the pools. Mexican restaurant inside Grand Luxxe is expensive, with small and bland food portions. Resort is way out of town, cab ride to downtown was $400 pesos one way for five adults, 40 minutes drive time. A bit of a walk from towers 2 and 3 to the pool. The beach is not swimmable - murky water, with a sewer smell at times. No chairs or amenities on the beach. On the bright side, the staff in this resort is amazing, and I feel sorry for these employees because they are the ones facing all the upset angry customers. Stay away at least until construction is completed. And they need to work hard on their management skills. After complaining and asking to be moved with no success, and filling out complaints and making calls and asking to speak with higher management, all we got was an apology note and a brownie! Great, my family spent 5k to come on this vacation, which was a complete waste, and we got a brownie.

This is the best of the best. The Villa is 3000+ sq.ft., brand new, great staff, luxury throughout