Hyatt Vacation Club at Ka’anapali Beach
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I notice Hyatt Residence Club have different categories for their units (upper, mid, low), but Redweek told me that is only guaranteed for owners. So even if the owner's timeshare is an upper floor, the guests can potentially get a ground level unit? I am thinking to book a three-bedroom unit, since there are only 12 total, and owners get higher priority, I am really worried about the chance of getting a dark ground floor unit.

There are owners at locations other than this one, that exchange theirweek for one here, in order to rent it out. That is a club exchange andtechnically violates the rules. With a club exchange, their is noguarantee of a room band (upper, mid, low). If you rent from a legitowner of this resort, you are guaranteed the floor band. When you get theconfirmation from the owner, what you are looking for is HRPP in thereservation details (indicates a Home Resort Preference Periodreservation, which can only be made by owners of this resort).
Marc answered Sep 24, 2023
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With Hyatt Ka'anapali Beach, we're unable to guarantee the floor level agiven unit will occupy. We're only able to guarantee the view received,although a higher level unit can be requested.
RedWeek Support answered Feb 27, 2023
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