Westgate Smoky Mountain Resort at Gatlinburg

The service was fantastic. Anytime we needed something, even something small like a spatula, our request was serviced within 10 minutes and our room was located near the top of the mountain. Location is between Gatlinburg and Pigeon Forge so you don't have to go through one city to get to the other. Kids love the water park. On-site restaurant is wonderful. We've been twice and enjoyed our vacation each time.

We visited in June 09 and were very happy with the resort. The check in was excellent, and the people friendly. We were given a unit in the tower but complained that we did not come to stay in a high rise and they moved us to a cabin the next day. We were very happy since it was close enough to walk or get a shuttle to the pool, which was very crowded.

We were close to Gatlinblurg and the city life, and had a lovely view of the woods. we were happy here and would like to go back someday. Our grandchildren also had a good time visiting the local attractions and Dollywood!

My wife and I traded to be able to stay at the Westgate Smoky Mountains in June. We received an efficiency unit, which was joke. In our efficiency, all of our "conveniences" were crammed into a space 20 by 20 feet. Our view was not of the mountains, it was the walkway in front of our door. Our "concierge" was non-existent. The fact we traded from another resort apparently meant we were to be simply tolerated. What a shame as we have visited other Westgate Resorts and had an interest in buying here. The resort itself appeared to be very nice, but we would not know as we were denied the opportunity, in spite of our requests, to even see a unit. We were allowed to sit on the deck of one of the lounges and watch group after group being paraded past us being lead by salespeople pointing out all of the nice features at Westgate Smoky Mountains.

Just stayed here Christmas week 2007 with wife and 2 kids. We all had a great time. Location is very close to both Gatlinburg and Pigeon Forge. Cabin was very spacious with DVD players. Parking was great as we always parked right infront of our Cabin. Waterpark was not the best I have ever been to but everyone had a great time. There is a lot to do in the area. If traveling to this area I would highly recommend this resort and we will not hesitate to stay here again.

Exceptional resort. great indoor waterpark. excellent service.. Only drawback is check-in time is somewhat slow. We go every year with two children and have a blast. We love the cabin style, garden tub, and fireplace.