Eagle Trace at Killy Court

My stay was mostly pleasant, however, I must report abuse from the overly aggressive sales. Yes, I agree with the many reviews below which praise the goodness and beauty of Massanutten, but, Great Eastern Management has tainted your resort experience with a downright vicious and relentless sales approach. For those of you who value your time, steer clear of the "owner's update/tour" or the free sales breakfast/dinner. You will be offered $100 or so, but the sales staff will pressure you, nag you, and nearly drain your will to live until you either walk away or write a large enough check that satisfies the company's voracious & greedy business appetite.

I have to share a letter with you that was written after being conned by one of the staff at what is suppose to be the Massanutten parking pass desk. Exhausted from the long trip to this resort, I misunderstood the saleslady who is supposed to issue guests a parking pass. I handed the saleslady a payment for what I thought was the parking pass, later to find out it was a $20.00 charge for an invitation to breakfast. It's hard to believe, but yes, the "parking pass counter" will charge you $20.00 for an invitation to a sales breakfast. Buyer beware, do not trust the folks who are supposed to furnish you with your parking pass. The second you hear the check-in desk official tell you to go to the parking pass counter to acquire your pass, you need to mentally arm yourself with the confidence and resolve to strictly obtain your parking pass and accept nothing else from the salespeople. This is unless you have the time, patience, and nerves to endure their high-pressure sales presentation.

At Massanutten, they have a trained sales staff that tries to play on your emotions, and they will hit you with rebuttals when you try to leave or decline their timeshare sale. When I contacted the sales division to decline the sales presentation service altogether, I was not refunded the $20.00 payment. This denial of refund goes against the terms and conditions of VISA's contract with businesses, and VISA was the form of payment used for the transaction. My legal firm is assessing this situation to weigh all options and to determine how best to proceed. For the many vacation-goers who have had run-ins with this kind of scenario, I am with you and I pledge to share any information/results that may help you to avoid or remedy shady practices of this nature. For now, though, the email address for the sales lions at Massanutten is sales at massresort.com. If you run into something like this, or would just like to support the cause; you are urged to copy and paste the second paragraph of the below letter into an email to the sales staff. Together, we can stop what has become a lackluster experience at a pushy timeshare complex, and help restore it into a five star deluxe resort accommodation. Thank you.

Below is the letter written to the Massanutten sales dept. and shared with RCI/Redweek & others to express my displeasure with the sales approach:

[Today I write you to reiterate that I have declined your sales presentation service scheduled for Jan 19, 2009. My method of payment was with a VISA credit card number ending 3821. According to the VISA terms and conditions issued to both businesses and cardholders, any service that goes unfulfilled or unrendered is subject to a full refund. Since I have declined your sales presentation on the above listed date, I ask that you please credit my VISA card the full amount of $20.00 within three (3) business days. Failure to do so will result in my contacting VISA, RCI, and all other concerned entities and agencies to report this incident.

I also request in writing, that in the future I not be approached by any member of the Great Eastern/Massanutten sales staff with any offer to attend a sales meeting. I would like the parking pass and nothing else from parking pass officials. Please do not make liars out of the check-in staff who direct guests to the parking pass distributors only to be dealt an aggressive salesperson . As a customer, I feel that luring vacation-goers into an aggressive sales session by using the parking pass counter is an unethical and dishonest ploy. This tactic gives timeshare resorts a bad reputation. Please restore my pride in Massanutten ownership by reconsidering and changing this practice. Thank you for your cooperation.]

***NO MORE ABUSE from pushy, aggressive and unethical timeshare sales practices!! Enjoy your travels! de

UPDATE 2/9/09: VISA issued a full refund after reviewing the situation***

We have stayed here several times and it has always been wonderful. Massanutten is a wonderful resort that has it all.

Something to do all year long. Spring is very pretty there, summer and winter too. Can't go wrong, very relaxing and a place you'll want to come back to every year!

Big mass produced resort. We stayed in a one bed room half of a lockout.Nice unit. Clean and comfortable but not luxurious. Sort of dull.

When considering the DOZENS of resorts that we've visited, Massanutten is one of the most incredible we've ever experienced. Our family LOVES this resort so much that we decided to purchase a year-round vacation home located next to the snow-tubing park/golf range in the Killy Court section!!!

The waterpark is scheduled to open in October 2005 & the Massanutten Property Homeowners Association (year-round property owner assoc.) is now proposing construction of a go-cart track & batting cages!

Spring, Summer, Fall and Winter activities include: championship golf courses, 3 outdoor pools, 2 indoor pools, health clubs, spas, family movie nights, on-site entertainment, trout-stocked ponds, playgrounds, over dozen tennis & basketball courts, indoor racquetball courts & a gymnasium, horse back riding stables, 2 championship MINI GOLF courses, mountain biking, skiing, snow tubing, games rooms with billiards, air hockey, pinball.