Original Message:
Re: So What Are You Doing For Your Cancelling Renter? (by Barbara P.):
I was notified at midnight on March 21 ( the day of check-in ) that Redweek voted to issue a refund to my renter as the unit is not habitable, My unit is at Marriott Grande Ocean in Hilton Head Island and when I called them, I was told that the resort is open and booked solidly. If this renter wanted to cancel, I should have been told with time to make other arrangements. This is so unfair ! I lost my $1500 maintenance fee and the use of a week at this fantastic resort. This is the risk of using Redweek's "Verified and Protected" system. What options do I have ? I had rented another Marriott unit myself 2 weeks ago and the renter drove to the resort and is enjoying 75 degree weather.