Hello, i need some guidance

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Original Message:

Hello, i need some guidance (by Jennifer R.):

Hello

My inlaws have a timeshare in Hilton Head South Carolina that is a Red Week. They have never used the condo. The RCI system is too complicated for them. I need help to try and figure it out for them so they can trade their Red Week in South Carolina for a Red Week in Key West Florida. Can you give me some guidance.

Thanks