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Original Message:
blog-5747 (by Brett S.):
I am with Wyndham and experienced horrible wait times on the phone, spoke with so many different people that made my head spin, and at the end of the day I am just out my $850 for maintenance fees. No accommodation, just took my money and wasted my time. I completely understand we are in a pandemic and that businesses are struggling too but couldn’t we meet somewhere in the middle? Why am I paying for services that weren’t rendered (room cleaning, trash cleanup, room service, facility usage, etc...). I wouldn’t have an issue paying to cover taxes, wages, and such.
At the end of the day, how people are treated by companies still matters. They can give out $200 gift cards like it’s nothing for sitting and hearing a presentation but when their members actually need accommodations, they’re nowhere to be found. No calls, no emails, no letters, just random emails advertising vacations that I’ll never be able to go on. Quite disappointing...Oh and there’s nothing they have planned for this year either.