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blog-5747 (by Al G.):

We have a major unjust transaction with Platinum Interchange. We paid $323 for a 2 bedroom exchange in March of 2020. They cancelled the reservation but refused to credit back our credit card. The money was put on my account. I now got a notice of a one bedroom exchange at the same resort. That exchange fee is only $129 and I was told I would have to pay$59 to extend that now expired week. I was told they could not use my credit to extend the week and that I could use the credit for the $129 exchange fee but that I would forfeit the balance of the $323 if I did that. What can I do and who can I contact to try and correct this injustice?