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Original Message:

Re: Bel Air Vacation Club (by Ellen B.):

My husband and I are in Puerto Vallarte Krystal Grande at this moment. ( Aug 7, 2022) We have paid 10's of thousands of dollars over the last 20 years for this nasty timeshare. We are current on all fees and even paid a dishonest extra assessment fee for upgrades. We were looking forward to relaxing in a new room with drinks and food by the pool, as we have not been able to come here for 10 years. However, when we arrived we were informed ALL TIMESHARE OWNERS MUST STAY IN THE OLDEST TOWER WITH ABSOLUTELY NO UPGRADES THAT WE PAID FOR. The room is gross, old and broken and creepy. Additionally, unless we buy the all inclusive package for an extra $1050.00 dollars, we are not allowed to purchase any food or drink poolside.

We complained and were told to buy food at the local "Circle K" (OXXO). It's time for us to take legal action.