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Original Message:

Re: Bel Air Vacation Club (by Cy M.):

We just returned from our vacation at the Bel Air resort in Los Cabos. We spent most of the time apologizing to our guest couple for the experience. When we arrived I had brought along the file folder of our purchase, including the floor plan for what we bought. The room they were going to put us in was two adjoining bedrooms, with no living room. I tried to explain that was not what we purchased and they basically ignored us and gave us two bedrooms that had a dining table and kitchen. It was laughable. They did try to put us into the building in the back. It was under construction and after loading us in a car to get us to the back of the building to enter, they had to go up and ensure the room was not under construction. It had one bedroom with a King bed and one bedroom with two full size or smaller beds. Our sales document indicated that we would have one bedroom with a king bed and one with two queen beds (based on the size on the floorplan and what we actually had the first two times we went to this resort.). The air conditioner was not working and they indicated they would send someone to fix it.

Each of the rooms had different equipment. Our room had three soup style bowls, 7 large plates, 4 small plates, two dinner forks, two salad forks and three spoons. This was in a room that was supposed to support four people. This room looked like it might have been a living room set up but they put in a king bed where a few chairs or sofa should have been.

Last time we went to the resort we loved the Ayami Restaurant. This time it was horrible, the food was bad, there was no Air Conditioning and the service was hurried. The international buffet was the same every day, the only highlight was the omelette lady, she was great. We went to the grill one day for lunch and were told that none of the seafood would be available for at least an hour. At dinner, my sister ordered the Tuna Sandwich, which arrived after everyone else had finished their meal. At the Risotto Restaurant we ordered a very delicious mushroom soup described with feta cheese and what sounded like crispy garlic bread. We got broth with a few pieces of mushroom floating in it. And there was no red wine available for dinner...this is an Italian restaurant.

When we got to our room, we had one bath towel, and one shower floor mat used as a hand towel. When we asked for more, they arrived two days later. In my sister's room there were no bath towels, soap, or toilet paper.

Drinks of any-kind were not available at the adult pool until 11am. Including water. We were told we could use the private pool that belonged to La Jolla Tower. In the past, this tower was only for the owners of those unit and we were told to never trespass back there. My sister did try to use that pool. There were four sun loungers with missing webbing. They were told to remove their towels if they left the area for any reason.

We talked with other owners and with a few folks who tried this for the first (and last) time. They were recommending other much better places they have stayed. One of the other owners said....whatever the staff tells you, they are lying. What a great recommendation for a resort. They did try to upsell us. I told the agent - as he excitedly wanted to show me their two bedroom, living room, dining room option - that we could see it, take pictures and keep them for the next visit and we would not get it when we arrived next time. I would be insane to think that we would when we have not gotten what we originally purchased for 5 or 6 past stays. They wanted $10K to upgrade to their new level of membership, and they are trying to sell to new people.

On the good side, they had lots of hot water and great water pressure in our unit. However, the shower curtain was a foot short of reaching the floor, it leaked all over the floor. We were just above the room my sister was in, and their bathroom ceiling was falling apart as this was a problem for a long time. Their shower curtain was also short and they had water on their floor too.

There were many more disappointments, too many to list here. We will not go back again.

I will try to report this to PROFECO. I have tried to find the facebook page and will try that again.