Original Message:
Re: New: payment method & cancellation policy choices (by Donna D.):
What is the renter's protection if a catastrophic, sudden injury prevents renter from vacationing and the renter has contacted the owner by email, text and phone with no response?? I am requesting a simple name change to a family member but In order for a family member to use the week, the owner is the only person that can authorize that request. It is one week away, but the owner was aware of the injury 3 weeks ago! The last time I had contact with the owner was last Sunday and she said she would let Marriott know of a name change, yet she cannot be reached. Also, will I receive my $400+ back from Redweek for service charges, taxes,etc???