Maui Fires - "open a booking discussion"?

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Re: Maui Fires - "open a booking discussion"? (by Marla C.):

UPDATE: We contacted the owners and they have graciously agreed to a refund. Prayers to Maui and its people...

We booked Marriott's Maui Ocean Club in Kaanipali for Sept 16th-23rd on redweek directly with the owner. We have reached out to them asking for cancellation/full refund due to the devastating fire and associated relief efforts. Additional unnecessary people on the island is a detriment to the relief efforts.

Will Redweek do the right thing and make sure these owners cooperate with refunds or is it best to dispute this with the credit card company?