Maui Fires - "open a booking discussion"?

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Re: Maui Fires - "open a booking discussion"? (by Karen H.):

We too are requesting to cancel our reservation December 5-12th. We received the same response as others and find this unacceptable with the tragedy that has struck Maui. They do not want or need tourists using their resources. With all the airlines, hotels and car rental agencies waiving fees and canceling I would think Redweek would do the same. I’ve used and recommended your company many times but will no longer do so if not resolved.