Maui Fires - "open a booking discussion"?

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Original Message:

Re: Maui Fires - "open a booking discussion"? (by Kimberly P.):

Redweek has been handling this situation so poorly. I was due to travel to Maui 9/16-9/23 and Redweek just keeps sending me the same generic message you are all getting. I called customer service and they said I had to contact the owner personally to have him cancel. The owner is refusing to cancel. Has anyone here gotten any assistance from Redweek? So angry and frustrated