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Original Message:
Re: Re: Maui Fires - "open a booking discussion"? (by Denise T.):
Dear Redweek,
I had a booking that was directly impacted by the fire. No one has reached out to me directly, as indicated in your communication. I have had email communication with the resort directly. They have said they WILL NOT prorate, adjust, or compensate owners who had their reservations interrupted by this tragedy. As an owner, this is very disappointing. Redweek's contract obligates me to refund the renter, while the resort is not making me whole, leaving me holding the bag.