Post reply
Original Message:
Re: Maui Fires - "open a booking discussion"? (by Lisa B.):
Red Week Confirmation #83966095 Arrival September 23 Departure September 30
Although the reservation contained a cancellation clause that prohibited a refund if the consumer requests a cancellation, the same consumer is allowed the reasonable expectation that the product they purchase meets the full description as conveyed. Furthermore the safety, comfort and welfare once assured to the consumer should not be of significant decline.
In the case of the Kaanapali Ocean Beach Resort reservation and the West Maui fire, it is well known that the infrastructure serving the area has been severely effected. Ongoing problems continue to be reported with intermittent power outages, cell phone coverage, internet service, clean water and public transportation services. Toxic air from the fire, and substandard ocean water quality from fire debris, and chemicals related to the fire fighting. All of which has affected the Kaanapali area.
The resort’s own website “strongly suggests non-essential travel” and posts an extensive list of their closed amenities. Red Week and individual timeshare owners that refuse to refund the consumers money is egregious.
Traveling to a war zone is not what I purchased. I think that the Consumer Protection Agency would agree with me and is a class action lawsuit in the making!