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Re: Re: Maui Fires - "open a booking discussion"? (by Elaine S.):
Regarding Hyatt Residence Club HRC Kaanapali. I just spoke with the corporate office. The HRC Kaanapali is closed thru Sept 14th and is not accepting new reservations from owners until after October 31st. It doesn't seem appropriate that any visitors should be held to bookings thru Oct 31st. I booked as a guest and I understand Redweek's legally bound by the owners agreement, however under these unprecedented circumstances the owners should let the guest cancel at least up thru the Governors date of business for West Maui of October 17th. We are scheduled to be there Sept 16th and no word from the owner. And yes I DID buy insurance. The fine print is they will only cover a natural disaster for 30 days from the disaster! Unbelievable!! I am at a loss for what to do. In the emails from the Hyatt they are clearly telling us not to come.