Redweek points expiration

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Redweek points expiration (by Chris T.):

Not sure this is the right forum and have emailed Redweek but no answer yet and am quite anxious as the exchange I want to get might disappear if I do't grab it now.

1. is there a redweek phone# to talk to somebody - can't find it on site

2. if my Redweek points are expiring, can they be extended for a few weeks? I finally found an exchange and I actullay tried to reserve - the system doesn't stop me even if the start date is beyond the expiration date of my points and my membership. I got as far as the page where you have to pay . Wonder if it would have stopped me at that point.

Thanks for any replies