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Re: Timeshare Mega Media Marketing Group,.... (by Stephen D.):
As I noted in my previous posting above... I've been dealing with this company (Timeshare Mega Media & Marketing Group) "TM3G" since they contacted in January and promising to have our 3bdrm Orlando Florida Timeshare sold and closed by March. So far as I can tell they (TM3G) has had at least two buyers for my unit and the first one pulled out of the deal and the second didn't qualify for the financing.
They promised us that our $1996.00 processing fee was "100% refundable" if the deal was not completed by the end of March.
If you want to get your money back from these folks you will need to be persistent, aggressive, and diligent in following up on them.
1) Call them, Call them and Call them again. Do not leave messages they do not return your call. Redial as many times as you need to until they pick up the phone. 1-866-460-1495 use the toll free number not the local number.
2) Once you have a live body (probably Kimberly) ask to speak with the Customer Service Manager (currently Marco Sanchez) and don't fall for the "he's in the field", "out of the office", "taking a late/early lunch" etc. If he's not available ask for anyone else that has the ability to refund your money.
3) Ask them to email you (immediately) the "TM3G Refund Policy" form regardless of how long ago they set up your account or have had money.
4) Call the fax number on the form to ensure it is an active line. (It wasn't when I called it after getting the form) and if not get an alternate fax number. Always try the number first to see if you are getting connected to a fax machine. Bad Fax # 954-302-3134 , Good Fax # 954-727-5007
5) Once the transmission of the fax is completed. CALL THEM until someone answers and verify they have received your fax. Get a time frame that your request will be processed and completed and make sure you follow up.
How do I know this works. I just checked my credit card statement online after being told my refund was processed and miracles do happen.
I'm done with this company and any other For Sale By Owner companies offering these services. Especially if they are in the State of Florida.