Post reply

Re: Can't even give them one star (by Eric B.):

BBB is a joke. They have been in the news a lot lately as to their objectivity. Here is the result of my complaint:

At this point BBB has determined there is no further action to take. While we understand you are not satisfied with the company's reply, it appears Land' Or International has clearly explained their position in response to the disputed issues. Your complaint has been "Administratively Closed." This means the company has provided a specific response to the issues you brought forward and in some cases provided proper verification they have no obligation to make an adjustment. We have closed our file on this complaint. If you wish to pursue the matter further, you may wish to seek legal advice.

Here is the definition of holdover from USlegal.com:

A holdover tenancy is the situation when a tenant of real estate continues to occupy the premises without the landlord's consent after the original lease or rental agreement between the landlord and the tenant has expired. A tenant in this situation is also referred to a tenant at sufferance. The tenant is responsible for payment of the monthly rental at the existing rate and terms, which the landlord may accept without admitting the legality of the occupancy. If a holdover tenant is does not leave after a notice to quit (move out), he/she is subject to a lawsuit for unlawful detainer. A holdover differs from a tenant at will in that the latter has permission of the landlord to stay beyond the expiration date of the agreement, while the holdover tenant does not.

I was specifically challenging the new Energy Surcharge/Holdover charge. Club Land'Or did not even address these in their response. I will be calling BBB to see how they will record my complaint in their reporting statistics for Club Lan'Or.