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Re: Can't even give them one star (by Eric B.):

I am sorry that I will not be able to attend the trial (from Florida), but thanks to all of you who are supporting Christine. By the way, it is very smart to send certified, return receipt letters requesting the justification for various charges, particularly the latest "energy surcharge/holdover" fee. They are obvioulsy unrelated (two different years) so you are entitled to know how much each is separately and how they were computed.