Post reply

Note: Please do not post ads in the timeshare forums. If you want to add a timeshare posting, go here.

Subject:^*

Your Message:^*

Alert me to replies in this topic
Quote original message in your reply

Original Message:

Re: Can't even give them one star (by K T.):

I understand what you are saying about the response not being satisfactory. Another slant on this is the "reported" way the ratings for BBB is set.

The number of complaints is included for a BBB business rating. The resolution of a complaint is only part of the rating process. So while a complaint is closed without a postive outcome for the issue raised, the complaint itself is not erased from the rating. Anyway that is my understanding after reading the Virginia BBB web site. Take a look. B+ is lower than a A+ rating.