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Original Message:

RE: owners (by NoOneYouKnow):

I'm not sure how or why this happens, but their BBB ratings has gone from F to:

B-

On a scale of A+ to F

One would believe that would be because they resolve all complaints, or most of them.

"Additional Complaint InformationOn March 27, 2015 and April 22, 2015 the BBB contacted the company by mail to request an explanation for their pattern of complaints concerning "high pressure sales tactics and difficulties with terms of the contract. On May 11, 2015 the company responded to the BBB with an explanation of their practices, but did not offer a process to eliminate future complaints. - See more at: http://www.bbb.org/southwestern-missouri/business-reviews/timeshare-companies/summerwinds-resort-services-in-branson-mo-29040#sthash.KxE8xhjF.dpuf"

214 complaints closed with BBB in last 3 years | 61 closed in last 12 months - See more at: http://www.bbb.org/southwestern-missouri/business-reviews/timeshare-companies/summerwinds-resort-services-in-branson-mo-29040#sthash.KxE8xhjF.dpuf

Additional Informationtop On February 25, 2012 the company met with BBB and had requested that consumers with questions or concerns please contact the Owner Services department at 800-699-3250. Be sure to ask for "Owner Services" when calling the number. - See more at: http://www.bbb.org/southwestern-missouri/business-reviews/timeshare-companies/summerwinds-resort-services-in-branson-mo-29040#sthash.KxE8xhjF.dpuf

Contact InformationPrincipal: Pat Joyce (President)Customer Contact: Floyd Elliot (Customer Service Manager) Darren Abott (Vice President of Sales) Candice Joster (Vice President of Marketing) Dawn Joyce (Vice President) Josh Neally (Legal Officer) Tom Newman (COO) - See more at: http://www.bbb.org/southwestern-missouri/business-reviews/timeshare-companies/summerwinds-resort-services-in-branson-mo-29040#sthash.KxE8xhjF.dpuf